Tracking says unavailable or delayed.
The provider may not have started sharing or may have poor connectivity. Use Message or Call in the active request.
Activity · AVAILABLE NOW
Download full guideFollow your provider and complete service
Understand matching, the verified specialist card, tracking, arrival verification, estimates, completion, and ratings.
Before you start
- Keep notifications available while help is active.
- Only contact a provider through the active PHIXTT request.
Step by step
- 1
Finding a provider
PHIXTT checks verified providers that support the requested service and vehicle. An exclusion always prevents a positive compatibility result.
- 2
Review the assigned provider
Read the name, verified status, vehicle specialty, supported makes, services, rating history, PHIXTT jobs, and approved public logo or initials.
- 3
Understand the recommendation
Recommended for your vehicle is the strongest make match. Compatible with your vehicle means the provider is eligible without a false specialist claim.
- 4
Read distance and routing carefully
Approximately X km away is a recorded matching distance. A routing estimate appears only when routing data exists. PHIXTT does not invent distance or arrival time.
- 5
Message or call
After the provider accepts, use request-scoped Message or Call. PHIXTT does not display a private phone number.
- 6
Follow tracking
When the provider starts the trip, Activity shows that they are on the way and reports whether the latest location is current or delayed.
- 7
Verify arrival
Check the person and service vehicle. Create the one-time PIN or QR only after the provider arrives, then give it directly to them.
- 8
Review an estimate
For repair work, review each line and the total. Accept only when the work and amount are clear.
- 9
Confirm completion
Review work performed, parts, provider notes, and evidence. Confirm only when the service is complete, or choose Report a problem.
- 10
Rate each provider
Give 1 to 5 stars, choose useful tags, and add an optional comment. Multi-provider requests are rated separately.
Troubleshooting
The person or service vehicle does not match.
Do not share the arrival PIN. Open Safety and report the mismatch.
What to do next
- The completed request remains in Activity.
- Your submitted ratings appear under Ratings given.